About Isis / Here
At Isis, customer service is at the core of everything we do.
From the sales process to software implementation and from
training to support, everything Isis does has your best interest at heart.
With our focus on customer service you can be guaranteed that
all of our solutions will be under budget, on time and cost
effective. Our philosophy of customer service defines our
culture and drives our success, setting us apart from other
technology-consulting firms. When Isis recommends a solution,
you can feel comfortable that we always put your best interests
first. Our clients are at the heart of everything we do.
We understand their business challenges, time-to-market
requirements, and the need to create and sustain market
leadership. Every action we take is focused on delivering
business value by rapidly deploying high quality software
solutions that meet or exceed our client’s expectations.
In addition, large and small organizations alike enjoy our
personalized, highly responsive customer service.
Isis maintains qualified staff who possess both business
and technology backgrounds. Many of our staff were users
before and recognize that you want to be treated special.
At Isis you can rest assured YOU ARE NUMBER ONE!
Our reputation of customer support precedes us. We are
the best of the best in providing customer support for
business software products and networking products. We
customize our support to meet the needs of each individual client.
We offer standard support plans for all our products
including business software, networks and custom developed
products. These standard support plans can be either
on-call, pre-paid blocks of time, a monthly fixed fee
or dedicated onsite support. The guaranteed response times
vary depending on your needs. We tend to provide immediate
support for all of our clients, but if you desire, you
can have guaranteed immediate responses to your IT needs
when problems arise if that is the level your business
requires. The point being, we will customize Isis support
to your needs, not the other way around.
We also provide multiple channels of support to clients.
The different offerings include telephone support, remote
support, Internet support and onsite support. We use the
channels you desire, but we also choose the fastest and
most cost effective method depending on the problem you
are experiencing.
Isis takes pride in providing fantastic support in an
industry that rarely provides direct support from resellers.
Give Isis a chance to show you how you can benefit from
our customer centric focus.